Onboarding

Welcome to Therapy Matters!

You’re not just starting a new job, you’re joining a mission.

Whether you’re a Behavior Technician, Occupational Therapist, Physical Therapist, Speech-Language Pathologist, or part of our admin and operations team, we’re thrilled to have you on board.

We believe in preparation, collaboration, and kindness—just like we expect from our team members in the care of our clients. Your onboarding journey is designed to be smooth, strategic, and full of heart.

Let’s get started. Let’s make a difference together.

INTAKE PROCESS

A Message From our Leadership

Congratulations—and thank you for trusting us with your time, your talent, and your purpose. We’re genuinely excited to welcome you aboard.

At Therapy Matters, we understand that starting a new job is equal parts exciting and overwhelming. That’s why from day one, you’ll receive warm welcomes, hands-on support, and touchpoints with everyone—from your supervisor and admin staff to IT and our CEO.

Your onboarding is thoughtfully coordinated across departments to make sure you never feel lost or unsure. We want you to say:

“Everything was already set up—I didn’t have to chase down answers.”
“I wasn’t just trained; I was coached.”
“I left onboarding with real confidence—not just information.”

Your Onboarding Journey: From Offer to Day 90

Step 1: After You Accept Your Offer

Your onboarding begins the moment you say “yes.” Your onboarding steps may vary slightly depending on whether your role is clinic-based, home-based, or administrative – but we’ll guide you through every part.

To ensure a smooth start, please stay responsive and timely in submitting any required documents. This helps us coordinate everything on our end and keep your target start date right on track.

Here’s what to expect next:

A welcome email from HR with an onboarding checklist specific to your position
A secure link to your electronic onboarding portal (I-9, tax forms, direct deposit)
Target start date established
Background check initiated
Collection of key documents specific to position (certificates, licenses, references)
Orientation details are shared once all documentation is completed

Your First Week at Therapy Matters

Your first week is designed to set you up for success—with the right tools, knowledge, and people. While your exact schedule may vary slightly depending on your role, here’s what you can generally expect:

What you Can Expect During Week 1:

Orientation to company culture & values
Team introductions
Intro to communication tools (email, chat, scheduling)
Scheduling Software & EMR System Review
Review of key policies (harassment, ethics, HIPAA, incident reporting)
Org chart + “Who to Contact for What” guide
Check-in with your supervisor or clinical director, Q&A session, and reflection
Your Week 2 Preview: What’s coming next in training, mentorship, and role-specific skill building

Your First 90 Days: Milestones & Checkpoints

Milestone	Timeline
Orientation & Compliance Training	By Day 5
First Formal Feedback Session	By Day 30
Peer Review + Skills Check	By Day 60
Probation Review & Goal Setting	By Day 90

What “Successful Onboarding” Looks Like

By the end of your first 90 days, you should feel:

Competent in your daily responsibilities
Comfortable asking questions and giving feedback
Connected to your team and our shared mission
Clear on your next steps for growth and success

Your Role-Specific Experience

We know that each team member’s role is different, and your onboarding will reflect that:

Clinic-Based Roles:
Hands-on training, shadowing sessions, and immediate client support.

Home-Based Roles:
Community-based care procedures, travel safety, scheduling guidance.

Administrative Roles:
System workflows, client coordination, and internal communication best practices. No matter your role, you’ll always have someone to lean on.

Beyond Onboarding: What We Expect From You

Your first 90 days were just the beginning, and we’re so glad you’re here. As you continue settling into your role, know this: you’re not alone. We’re here to support you, cheer you on, and help you grow into the incredible clinician, teammate, and leader we know you can be. You’ve got what it takes to thrive, and we believe in you.

Here’s how you can keep learning, contributing, and representing Therapy Matters with pride and purpose:

Maintain all required certifications and licensure in good standing—stay proactive about renewals and compliance
Attend all mandatory team meetings and clinical trainings to stay sharp, connected, and informed
Complete accurate, timely documentation—including session notes, timekeeping, and required reports
Engage in clear, respectful communication with families, colleagues, and leadership
Collaborate across disciplines to deliver comprehensive, family-centered care
Stay aligned with our mission and values—kindness, inclusion, and client-first care should show up in everything you do
Represent Therapy Matters with integrity and professionalism, both inside and outside the workplace
Always act ethically and responsibly, following best practices and upholding our standards for quality and safety
Meet your role-specific goals and KPIs, including productivity, documentation accuracy, and client outcomes
Participate in annual performance reviews – we view feedback as a growth opportunity, not just a formality
Contribute ideas, share feedback, and problem-solve proactively—we value your voice
Celebrate wins and milestones—big or small—because progress matters

At Therapy Matters, how you show up every single day matters—because you’re not just clocking in, you’re showing up for real people, real progress, and real joy. You’re here to be part of something bigger: a team that believes in living in the moment with our clients, leading with heart, and never underestimating the power of one person to be the miracle in someone’s life.

Live the moment. Be the miracle. Make it matter—with Therapy Matters.